This Privacy Policy explains how 99ph collects, uses, stores, and protects your personal information. We are committed to safeguarding the privacy of every Filipino player on the 99ph platform in accordance with applicable Philippine data protection law.
Last Updated: June 2026 | Applies to all 99ph accounts and the 99ph.one website
This Privacy Policy forms part of your agreement with 99ph. By registering an account or using the 99ph platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
99ph ("we", "us", "our") operates the online gaming platform accessible at 99ph.one (the "Platform"). We take the privacy and security of your personal information seriously. This Privacy Policy describes our practices with respect to personal data collected from users ("you", "Player") of the 99ph Platform, including through account registration, gameplay, deposits, withdrawals, customer support interactions, and use of our website and applications.
This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations promulgated by the National Privacy Commission ("NPC"). Where applicable, this Policy also reflects international data protection standards that 99ph voluntarily adheres to.
We encourage you to read this Policy carefully. If you have questions about how 99ph handles your personal data, please contact our Data Protection Officer using the details provided in Section 14.
99ph is the data controller responsible for personal data collected through the 99ph Platform. For the purposes of the Philippine Data Privacy Act, 99ph determines the purpose and means by which personal data is processed on this Platform.
Our designated Data Protection Officer (DPO) can be contacted at:
Requests related to data subject rights, data breach notifications, or privacy concerns should be directed to our DPO for prompt handling.
99ph collects the following categories of personal data from players on the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | KYC / age verification, AML compliance |
| Contact Data | Philippine mobile number, email address, home address | Account creation, OTP delivery, support communications |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Deposit processing, withdrawal verification, AML monitoring |
| Gaming Data | Game history, bet amounts, win/loss records, session duration | Gameplay, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device ID, browser type, OS, cookies | Security, fraud prevention, platform optimization |
| Communications Data | Support chat logs, email exchanges, Messenger/Viber message history | Customer service, dispute resolution, service improvement |
We only collect personal data that is necessary, relevant, and adequate for the specific purposes outlined in this Policy. We do not collect sensitive personal information (as defined under the DPA) unless expressly required for legal compliance or player protection purposes.
99ph collects personal data through the following means:
99ph processes your personal data for the following purposes and on the following legal bases under the Philippine Data Privacy Act:
Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting the 99ph Data Protection Officer or updating your communication preferences in account settings.
99ph does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary and lawful:
All third-party service providers engaged by 99ph are required to implement appropriate data protection measures and are contractually prohibited from using your data for any purpose beyond those specified by 99ph.
The 99ph Platform uses cookies and similar technologies to operate core platform functionality, enhance user experience, and support security and analytics. We use the following categories of cookies:
You may manage non-essential cookie preferences through your browser settings or the cookie preference tool available on the 99ph Platform. Disabling essential cookies will affect your ability to access account features.
99ph retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. Our standard retention periods are as follows:
Upon expiration of the applicable retention period, 99ph will securely delete or anonymize your personal data in accordance with our data disposal procedures.
99ph implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, 99ph will notify affected players and the National Privacy Commission as required under the Data Privacy Act and NPC regulations, within seventy-two (72) hours of becoming aware of the breach.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data processed by 99ph:
To exercise any of the above rights, please contact the 99ph Data Protection Officer as described in Section 14. We will respond to verified requests within fifteen (15) business days of receipt.
Age Restriction: The 99ph Platform is strictly prohibited for individuals under 21 years of age. 99ph does not knowingly collect personal data from persons under 21 years old.
If 99ph becomes aware that personal data has been collected from an individual under the age of 21 without verified parental consent and in violation of our eligibility requirements, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 99ph Platform, please contact our support team immediately.
Some of the third-party service providers used by 99ph — including game providers and cloud infrastructure partners — may process your personal data outside of the Philippines. Where such cross-border transfers occur, 99ph ensures that adequate data protection safeguards are in place, including:
99ph reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players through an in-platform notification or via the contact details on file. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision.
Your continued use of the 99ph Platform after notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically.
For privacy-related inquiries, data subject rights requests, or concerns about how 99ph processes your personal data, please contact our Data Protection Officer:
We aim to acknowledge all data privacy requests within two (2) business days and resolve them within fifteen (15) business days. For complex requests involving data erasure or portability, we may require up to thirty (30) days.
If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
These are the six pillars of how 99ph protects your personal data — in plain language, not just legal text.
Your personal information is never sold to advertisers, data brokers, or any third party for commercial gain. Every data sharing arrangement 99ph has is strictly for operational or legal compliance purposes.
All personal and financial data on the 99ph Platform is protected with 256-bit SSL/TLS encryption in transit and AES encryption at rest — the same standard used by Philippine banks for online transactions.
Under the Philippine Data Privacy Act, you have the right to access, correct, and delete your personal data held by 99ph. Requests are handled by our dedicated DPO team within 15 business days.
99ph processes player data in full compliance with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012 — and the implementing rules of the National Privacy Commission.
We collect only the data necessary for the services we provide. No unnecessary personal information is requested, stored, or shared. Our KYC process is thorough but targeted — not intrusive.
In the unlikely event of a data breach affecting your information, 99ph is committed to notifying affected players and the NPC within 72 hours — as required by Philippine data protection law.
99ph treats your personal data with the same care it applies to your winnings — securely, transparently, and with full respect for your rights as a Filipino player. Enjoy Color Game, live baccarat, slots, and sports betting knowing your privacy is in safe hands.